We take the protection of your personal details very seriously. Your data is protected in accordance with the legal requirements. It is our goal to take all the necessary technical and organizational measures to ensure the safety of data processing and to handle your personal data in a way that protects it from unauthorized third parties. The following explanation serves to inform you of what data is collected and for what purpose.
Collection, processing and use of personal data
Personal data is only collected when you provide it voluntarily, such as when you register as a new customer or enter a billing and shipping address. We use this information, without your express permission, solely for processing your order.
When registering for the newsletter, your email address will be used for our advertising purposes, until you unsubscribe from the newsletter. You can unsubscribe at any time.
During the registration process as a new customer, or when you enter your customer data without registering, as well as when you enter your billing and shipping address you must specify the following personal data:
- Your name and surname
- Your address (street, postal code and area, country)
- Your email address
During the registration process as a new customer, you must also specify the following information:
- Your email address
- A personal password
During the registration process as a new customer, or when you enter your customer data without registering you may specify the following information:
- Your telephone number
- Your birthdate
- Your corporate name
During the registration process as a new customer, or when you enter your customer data without registering you have the option of providing the following information:
- Your telephone number
- Your date of birth
- Your company name
As part of a contact request, you must specify the following:
- Your name and surname
- Your email address
Additionally, we process data that we received permissibly from publicly accessible sources.
For what purpose and on what legal bases will data be processed?
The processing of your personal data is necessary:
• for the processing of your inquiry
• to fulfil orders and contractual obligations
• to fulfil legal requirements
• for complaint processing
• by our tax accountants and auditors
• and as long as there is justified commercial interest
Who receives your data?
Within the Rose Gesellschaft m. b. H. specific departments or employees receive your data which are needed to fulfil the contractual and legal obligations, as well as to protect justified interests. Furthermore, only those who absolutely need your data to fulfill their tasks will receive your data.
All data processing companies are contractually bound to treat your data confidentially and only to process it within the service provisions.
Should a legal obligation arise, public bodies and institutes may have access to your personal data.
How long is your data stored and processed?
For the duration of the entire business relation (from the initiation through the transaction until the completion of the contract) beyond that in accordance to the legal duty to preserve records and of documentation, and as long as there is justified commercial interest.
If you contact us in regard to a quote, customer service request, or for another reason via the contact form on our webpage, email, fax, telephone, SMS, or Whatsapp, we will store your data together with your inquiry and will not pass on this information without your consent.
Use of personal data by selecting Klarna as payment method
Once you have decided on Klarna’s payment service Klarna invoice as payment option, you have agreed, that we levy and convey the following personal data necessary for the handling of the purchase on account and an identity and credit check such as first and last name, address, birthdate, sex, email address, telephone number as well as the data necessary for the handling of the purchase on account, which is in the context of the order, such as the quantity of items, item number, amount invoiced and taxes in percentages. The conveyance of these data takes place so that Klarna can issue an invoice and perform an identity and credit check for the handling of your purchase in accordance with your desired invoice processing. Thereby Klarna has, according to the Federal Data Protection Act, a legitimate interest in the conveyance of the personal data of the customer and needs these in order to obtain information for the purpose of the identity and credit check from the credit reference agency. In Germany, it could be the following credit reference agencies:
• Schufa Holding AG, Kormoranweg 5, 65203 Wiesbaden
• Bürgel Wirtschaftsinformationen GmbH & Co. KG, Postfach 5001 66, 22701 Hamburg
• Creditreform Bremen Seddig KG, Contrescarpe 17, 28203 Bremen
• infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden
In the course of the ruling on the explanation, implementation or termination of the contractual relationship, Klarna levies and uses apart from an address check also information on the previous payment performance of the customer as well as probability values of the customer’s future behaviour. Klarna’s calculation of the score is based on a scientifically recognised statistical mathematics procedure. Klarna will use your address data along with this. Should the calculation show, that you are not creditworthy, Klarna will inform you about this immediately.
Which data protection rights do you have?
• have the right to obtain information, to amend, to delete or to restrict the processing of your saved data
• have the right of objection for processing
• have the right to data transfer in compliance with the requirements of the data protection regulation
• the right to issue a complaint at the data protection authority
We keep to the legal guidelines in regard to the data protection of our clients and will do our best to help. Please send us your request in writing or by email with a copy of an identification card to the following address:
In writing to:
Rose Gesesllschaft m. b. H.
c/o Waltraud Trieblnig
We will then continue to process your request in accordance to the legal regulations.
Cancellation of the use of personal data vis-à-vis Klarna
1. You can cancel your consent to the use of personal data vis-à-vis Klarna at any time. However, Klarna, as the case may be, continues to have the right to process, to use and to convey the personal data, insofar as this is necessary, required by law, or demanded by a court of law or authority for the contractual payment handling by Klarna’s services.
2. Naturally you can get information about the personal data stored by Klarna at any time. This right is guaranteed by the Federal Data Protection Act. Should you as a customer desire this or inform Klarna about changes to the stored data, please email email@example.com.
Data collection on this webpage
For server statistics, every access to our website and each download of a file on our site is automatically logged. These are: the browser type and version, the operating system, the referring URL (the page visited prior to ours), the computer host name (IP address), the time of server request. This data is not personally attributable and will be deleted after a statistical analysis.
Cookies are small text files that our web server temporarily stores on your computer. Cookies do not contain personal information and are used to carry out user features and contribute to making the website more user-friendly and effective. The browser settings on your computer allow you to set whether, and how cookies will be used.
Use of Analytical Tools
For the tailoring and optimisation of this website, solutions and technologies created by Econda GmbH (http://www.econda.de) collect anonymous data and create user profiles with the help of pseudonyms. For this purpose, cookies may be used to facilitate the recognition of an Internet browser. However, user profiles are not linked to the data collected about the pseudonym, without the express consent of the website user. IP addresses in particular are immediately obscured, so that the assignment of user profiles to IP addresses is not possible. At any time, visitors to this website can object to the collection and storage of data for the future here: Revocation of Data Storage
This website uses Google Analytics, a web analysis service offered by Google Inc. (“Google”). Google Analytics uses so called “cookies” – text files that are stored on your computer – to analyse the website usage. The information generated by the cookie about your use of this site is usually transmitted to a Google server in the USA and stored there. When the IP masking is activated, Google truncates your server address within the European Union and other member states of the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server to be shortened in the USA. On behalf of the site owner, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide website owners with additional internet-related services. The IP address transmitted by your browser to Google Analytics will not be linked to other data from Google. You may prevent the storing of cookies by selecting the appropriate settings in your browser, however, we would like to point out that in this case you may not be able to fully use all the features of this website. Furthermore, you may prevent Google from storing and using the data generated by the cookie (including your IP address) by downloading and installing a browser plug-in. The current link is: http://tools.google.com/dlpage/gaoptout?hl=en.
We use Google Maps, especially for the search of our store locations. Google Maps is run by Google Inc. By using this website, you agree to the acquisition, processing and use of automatically transferred data as well as the data entered by you, by Google, its representatives and third parties.
Here is the information of the data transferred when using Google Maps: https://policies.google.com/privacy?hl=en - this includes the IP address and other information, for example the GPS data of the used smartphone or the search behavior.
We cooperate with several social media network providers. Within this cooperation, when you use a specific service your browser is automatically connected with the chosen service provider (e.g. Facebook, Instagram). Thereby information such as your IP address, Cookies, and other information is transferred to the specific service provider, if you have previously visited their website. This data transfer is prevented by us as far as possible and will only take place when you interact with the social network. Should you be logged into the specific social network, your visit to our website can be linked to your user account.
Furthermore, we use Plug-Ins (e.g. the Facebook symbol) of various platforms. By clicking on these symbols you agree to the communication with the specific platform and the transfer of information (e.g. IP address) to the specific service provider. For more information on the specific use of your data, please refer to the data protection policy of the specific service provider.
All data is stored on a secure server. Only a few employees and those in charge of the website’s technical support have access.
We reserve the right to change the provided data and information, as well as to change or update this data protection policy at any time.