Which payment method can I use?
At the Jones online store you can use the following payment methods:
Credit card Mastercard/VISA
Your credit card will be charged with the commission.
In the case of a return, you will naturally be credited again with the appropriate amount. Please make sure you enter your credit card details correctly, especially the credit card number and the check digits (e.g. verification code).
The maximum order value of a payment with a credit card amounts to 2500.00 euros.
Invoice via KLARNA
Klarna handles the invoices for us as an independent financial service provider. On receipt of the goods, you have 14 days to transfer the amount. At the beginning a smaller amount will be accepted. But this accepted amount will be continuausly increased. Please make sure, that your invoice address corresponds with your delivery address, in order to use the purchase on account. Further, a positive credit history has to be present.
Sofortüberweisung.de (immediate transfer for deliveries to Germany)
With the service sofortüberweisung.de, the customer fills in a transfer form on the shop’s website about his/hers own online banking. After sending the form off, we can get your order ready for dispatch. We grant payments with sofortüberweisung.de a limit of 2500.00 euros.
EPS (for deliveries inside Austria)
Should you wish to pay with EPS, you have to choose the payment method in the online store. After choosing your bank in charge of the account, a connection is made with your online banking. There, as is usual, you register with your user ID and PIN. The billing information will be conveyed to us automatically – entering the amount and the reference will not be required! As usual, the transfer will be confirmed with a TAN. Subsequently, the bank will transfer the payment onto us immediately. With this you have completed your payment quickly and conveniently, and we can deliver the goods to you as fast as possible.
We grant payments with EPS a limit of 2500.00 euros.
PayPal works like an account on the internet, with which you can pay conveniently and securely. Anyone with a bank account or a credit card, can pay using PayPal easily. In order to do this, you just need to register on the PayPal website, upload funds to your PayPal account or - even more convenient – debit the amount via debit advice or credit card from your account.
When choosing PayPal as a payment method in the checkout area, you will be transferred to the PayPal page by clicking on the “pay now” button. Here you start the payment yourself and will receive an email confirmation from PayPal as well as from Jones checkout.
Which countries does Jones deliver to?
Currently Jones delivers to Austria, Germany and Slovenia. More countries of delivery are being considered, but are not being offered at the moment.
How much are the delivery charges and how long does the delivery take?
The delivery charges for a delivery within Austria, Slovenia and to Germany amount to a flat rate of 3.90 € per shopping basket. There is no delivery charge when your order is over €150.
You will receive your order within 4-5 working days.
Can I indicate a different delivery address?
You are welcome to enter a different delivery address. In order to do this, choose the section “separate delivery address”. There you can enter your desired delivery address. With a different delivery address, we can only offer you secure payment methods (credit card, sofortüberweisung.de, EPS and PayPal) for safety reasons.
Can I keep track of my parcel?
As soon as your parcel is on its way, you will receive a delivery confirmation via email from us. In this email, you will find a tracking code, with which you can monitor the status of your order.
What are the bank details for Jones?
Please transfer your billing amount for orders with payment method payment on account via KLARNA to the following bank account:
KLARNA AB for Austria:
KLARNA AB for Germany: